Join Our Family at The Bicycle Chain!

Are you passionate about cycling and eager to work in a supportive, family-run business? At The Bicycle Chain, we believe in fostering a positive work environment where teamwork, exceptional service, and a love for bikes come together to create a rewarding career.

About Us

The Bicycle Chain is a family-owned business with stores in Yeovil, Taunton, Bridgwater, Weston-Super-Mare, Hereford and Bristol. We see ourselves as one big family, dedicated to providing the best experience for our customers, staff, and suppliers. Our commitment to continuous improvement means we value your input and encourage you to help us grow.

Why Join Us?

• Family Atmosphere: Become part of a close-knit team that supports each other and works together to achieve our goals.
• Customer Satisfaction: Take pride in delivering exceptional service and building long-term relationships with our customers.
• Passion for Bikes: Share your enthusiasm for cycling with customers and help them find the perfect products for their needs.
• Growth Opportunities: We evaluate your performance regularly and provide opportunities for you to advance and reach your full potential.

Email applications to Alex@bicyclechain.co.uk

Current opening: Bicycle Chain Bridgwater, Taunton and Yeovil as well as our Bristol (Giant store) Sales Team

Pay: £26,000.00 - £30,160.00 per year

Job description:

WHEN DOES A JOB BECOME SOMETHING MORE?

Do you wake up excited to start your day? At The Bicycle Chain, we’re not just passionate about bikes—we’re passionate about helping our team thrive and enjoy their work. We want to see you progress, and we’re dedicated to helping you make it happen.

Work takes up a big part of our lives—so why not make it enjoyable, rewarding, and something you’re proud of? We believe the right mix of challenge, encouragement, development, and positive culture creates something better than just a “job.”

THAT’S WHEN IT BECOMES A CAREER.

There’s nothing worse than feeling like you’re going nowhere fast. That’s not what we’re about. We’re looking for people who are motivated, always looking ahead, and ready to grow. In return, we’ll invest in you, support you every step of the way, and celebrate your success.

We offer a performance-based pay structure, so your income reflects your drive, talent, knowledge, and ability to deliver exceptional customer service.

Starting salaries range from £26,000 to £30,160 depending on experience.
We conduct performance reviews after 6 and 12 months to help you unlock your full earning potential quickly. You’ll also benefit from an annual profit-sharing bonus—because when we succeed together, we celebrate together.

If you're looking for a dead-end role, this isn’t it. We're offering a real opportunity to build something long-term.

WELCOME TO THE FAMILY.

The Bicycle Chain is a family-run business with locations in Yeovil, Taunton, Bridgwater, Weston-super-Mare, Bristol, and Hereford. We treat our team, customers, and suppliers like one big extended family—where every voice matters and everyone plays a role in our success.

We’re always evolving and improving, and we genuinely listen to our team’s ideas. Spot an area we could improve? Tell us—we want team members who think creatively, solve problems, and take initiative.

We go the extra mile—our owners even include their personal mobile numbers with every bike sold. That’s how committed we are to delivering outstanding service.

Current Opportunity: SALES PROFESSIONAL – Bridgwater, Bristol {Giant store) Taunton and Yeovil Stores

Our Bridgwater, Bristol and Yeovil stores are growing, and we’re looking for a driven, passionate individual to join our sales team!

Do you love cycling and want to build a career in a fast-paced, customer-focused environment? Are you keen to learn, grow, and achieve success?

Ideally, you'll bring previous cycling industry experience—but it’s not essential. What matters most is your enthusiasm, attention to detail, strong communication, and a passion for helping customers find the perfect bike or accessory.

We’ve learned that people who aren’t genuinely into cycling can find it tough to grasp the depth of product knowledge needed. We’re looking for real enthusiasts who want to share that passion with every customer they meet.

Key Responsibilities

• Welcoming and assisting customers in-store
• Responding to phone and email enquiries
• Building long-term relationships with customers
• Matching customers with the right products through excellent consultation
• Presenting and discussing product options confidently
• Negotiating and closing sales
• Delivering top-tier customer service across all touchpoints
• Generating positive reviews (e.g. Trustpilot, Facebook)
• Maintaining a clean, well-merchandised retail space
• Ordering products and managing inventory
• Using EPOS and basic IT systems
• Processing online orders and payments
• Monitoring stock and handling till reconciliation
• Developing professionally and staying up to date with industry trends
• Representing The Bicycle Chain as a brand ambassador

What We’re Looking For

• Full-time commitment
• Strong attention to detail and initiative
• Self-motivated with a positive mindset
• Empathetic, customer-focused, and eager to help others
• Goal-driven with a competitive edge
• Confident communicator and effective team player
• A genuine love for cycling is essential

Working Hours

• 9:00 to 17:30
• Five days per week
• Saturdays required (our busiest, most rewarding day) with a weekday off in lieu

Perks and Benefits

• Staff discount
• Cycle to work scheme
• Annual profit-sharing bonus
• Supportive leadership team focused on your development

Please Apply If:

• You’re ready for a full-time role and can work Saturdays
• You have genuine sales experience (not just checkout or trade counter work)
• You’re open to starting on a base wage while you build experience, with reviews at 6 and 12 months to adjust based on performance
• You love everything about cycling and want to build your future in the industry

Ready to turn your passion into something bigger?
If you’re driven, love bikes, and want to be part of a team that’s going places—this could be the start of something great.

Job Type: Full-time

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• On-site parking
• Profit sharing

Application question(s):

• Can you tell us all about your love of cycling, where it takes you and how you got started?
• The Bicycle Chain values going the extra mile—can you give an example of when you did that in a previous role?
• It’s a busy Saturday and you have three customers waiting for your help. How do you prioritize and manage the situation?

Work Location: In person

PAST AND PRESENT STAFF TESTIMONIALS

We love all our staff, check out what some of our past and present staff have to say about us.

I've worked for the Bicycle Chain for 9 years and I can honestly say it's the best company I've ever worked for. It has a really family atmosphere and you can tell that they are always looking out for you. I've worked for lots of big companies and sometimes you feel like your just a number and that couldn't be further from the case at the Bicycle Chain. If you have a real passion for cycling and giving great customer service their really isn't a better place to be.

Olly @ Taunton

​I recently joined the Bicycle Chain team after being in the cycle trade for over 30 years. The company is one of the best I've worked for, they really care about their staff just as much as they care about each and every customer.  The whole team are knowledgeable, professional and welcoming.  Each store is different but very much follow the same core values to bring the best service possible to local riders. The management team strive make sure that all staff are up to date with trade qualifications and provide any training needed. Best decision I ever made was to come on board with The Bicycle Chain.

Andy @ Weston

I’ve worked for The Bicycle Chain for 6 years. I was a customer for many years before I joined the family, and it was the customer service that I received that drew me to want to join the team. 
They truly care about the service we deliver, from the building and fixing of bikes, to finding new bikes to fit our customers needs. 
I’ve never worked for a company that care so much about every individual that makes up part of the team.

Anders @ Giant Bristol

I worked at The Bicycle Chain for approximately 10 years. During this time, I gained valuable experience in both sales and as a mechanic. I was always supported by both my manager and the owner to achieve the goals I set myself. I was given great opportunities to further my skills by attending many trade shows and completing the Cytech NVQ qualification. This is what enabled me to start out as a Saturday Mechanic and finish as an Assistant/Workshop Manager.

The friendly atmosphere enabled me to form great friendships and offered many opportunities to bond as a team both in and out of work. Working for The Bicycle Chain was a lot of fun and very rewarding. Your work and efforts were always appreciated.

I truly enjoyed working for The Bicycle Chain and can honestly say that I would recommend them as an employer.

Josh Tobin

I was very fortunate to join The Bicycle Chain straight out of sixth form at age 18 and what a fantastic experience it was! I think the first thing I saw from day one is just what it means to work in a family run business that prides itself on customer service.

I had a real passion for cycling, particularly mountain biking and it was fantastic that I was able to share this with both the staff and the customers.

This was my first real job and I worked mainly in a sales role, which at busy times really was a great buzz as the team pulled together to reach targets and the results were very rewarding. I loved how I was involved in a whole range of different aspects of the business, being able to help out in the workshop, build new bikes and even go out on demo days run by the brands we sold!

Christy Hannigan